Public Inquiries Officer

Public Inquiries Officer (3)

Position Status:
Temporary Assignments until March 31, 2027

Salary Range: $65,470 – $78,037 per year

Hours of Work: 36.25 per week

Posting Date:
February 27, 2026

Closing Date:
March 9, 2026

Location:

26 Prince Andrew Place, North York, ON M3C 2H4 (On site)

The Communications division is seeking an experienced professional to manage public inquiries by phone and email, and provide accurate, consistent information in accordance with established processes. The role requires exercising sound judgment to assess and triage complex matters and to coordinate escalations with stakeholders to ensure effective resolution.

• Manage public inquiries by delivering accurate, consistent information using approved resources and protocols.
• Assess, triage, and document inquiries, escalating complex issues to appropriate stakeholders.
• Coordinate follow‑ups with subject‑matter experts and/or stakeholders to ensure timely resolution of escalated matters within service level agreements (SLAs).
• Maintain accurate inquiry records to support reporting, trend analysis and service‑level compliance.
• Identify and report emerging trends to support operational planning and continuous improvement.
• Support divisional activities including research, preparation of materials, and other assigned tasks.
• Collaborate with team members and provide cross‑functional support where required.

• 2–3 years of experience managing public inquiries and providing clear, concise responses across phone and email channels.
• Demonstrated ability to assess issues, exercise sound judgment and elevate matters using established processes.
• Knowledge of inquiry‑handling practices including service level agreements (SLAs) and protocols.
• Experience using digital tools and systems to document, track and monitor inquiries.
• Strong written and verbal communication skills with the ability to convey complex information clearly and professionally.
• Ability to work effectively in a rapid‑paced environment while managing competing priorities.
• Legally entitled to work in Canada.

Accommodation Elections Ontario is an equal opportunity employer. We are committed to fostering an inclusive, equitable and accessible environment, where all employees feel valued, respected, and supported.

Under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, we provide accommodations to applicants with disabilities throughout the recruitment and selection process. If you require a disability‑related accommodation to participate, please call , send a fax to , TTY at or email