Customer Service Representative

Company Overview

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas. Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.

We are looking for a Customer Service Representative to join our team in Winnipeg, MB.

Winnipeg, Manitoba, Canada

Annual salary: $48,000 plus commission and vehicle allowance.

• Handle complaints and provide appropriate solutions for customers.
• Follow up to resolve any issues impacting the customer’s experience.

• Sales/Marketing certificate, diploma, degree, etc.
• Related experience (asset).
• Working knowledge of computers and Microsoft software.
• Solid knowledge of equipment systems and repairs.
• Good communication skills with peers and supervisors.
• Committed to continuous learning.
• Strong technical background and capable of communicating with technicians and customers.
• Health & Safety knowledge – OH&S rules and regulations guidelines.

• Adopt our "Service First" philosophy to support external and internal customers with exceptional solutions.
• Work safely and follow all safety programs and procedures at all times.
• Bring certifications within Marketing/Sales and apply them at Nors.
• Maintain composure under pressure while focusing on quality service; be prepared for fast pace and overtime, and take vacation time as needed.
• Build relationships with customers, understanding their equipment and business to provide information and solutions.
• Report customer satisfaction, trends, and leads for equipment sales to the appropriate teams.
• Mentor apprentice technicians, perform competence analyses, and provide on‑the‑job training.
• Stay organized, ensuring you are prepared with information, parts, and tooling before attending a worksite.

Full-time, permanent position with a competitive compensation package, including full health and dental coverage, disability, family assistance, and a company-sponsored RRSP plan.

At Nors, we believe in our people as the driving force behind our success. We value respect, continuous learning, and promote a positive, fair, and inclusive working environment. All opportunities are open on the basis of equality, respecting the different abilities, backgrounds, identities, and cultures that make us who we are.