Customer Service Expert

Position: Full-Time Customer Service Expert
Deliver exceptional customer support as a Full-Time Customer Service Representative at Essilor Luxottica Canada. Handle inquiries, process orders, and enhance customer satisfaction through effective communication.

In this role, you will engage with 50-100 customers daily, addressing complex inquiries and providing price quotes. Your responsibilities include order processing, adjustments, and resolving technical questions. A commitment to high-quality service and adherence to company policies is essential.

Key Responsibilities:

• Interact with customers via phone and email daily

• Process orders, adjustments, and cancellations promptly

• Resolve issues to enhance customer satisfaction

• Maintain productive communication with internal teams

• Investigate shipping and delivery concerns with diligence

Requirements:

• High school diploma or equivalent education

• 2-4 years of customer service experience preferred

• Strong verbal and written communication skills

• Basic math proficiency and multitasking ability

• Familiarity with Microsoft Office applications

Bring your customer service skills to Essilor Luxottica Canada and contribute to exceptional experiences!
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