Customer Service Coordinator

Become a vital part of Northview as a Customer Service Coordinator in Winnipeg, MB, focusing on resident satisfaction and effective communication. Enhance resident relations in this essential role with a committed team.

As a key player within Northview's Residential team, you will be responsible for building relationships with residents and handling inquiries efficiently.

Your role is focused on setting high service standards, ensuring a seamless living experience that retains existing residents. In addition to daily interactions, you will handle report generation and oversee resident communication supplies.

Key Responsibilities:

• Establish high customer service standards for resident interactions

• Manage resident inquiries, calls, and emails promptly

• Conduct customer satisfaction surveys and analyze results

• Maintain and update the resident database (Yardi)

• Assist in lease renewals and adjust market rents as needed

Requirements:

• Professional appearance and pleasant demeanor

• Proven conflict resolution experience

• Previous customer service experience required

• Valid driver’s license mandatory

• Willingness to work irregular hours

Support Northview's mission by delivering exceptional customer service and enhancing resident satisfaction in Winnipeg.
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