Telecom Customer Support Agent

Advance your career in customer service with MCI as a Telecom Customer Support Agent in Sydney, NSW. Engage in sales and provide technical support in this rewarding in‑office, full‑time role.

This full‑time position at MCI involves managing inbound and outbound calls while addressing customer needs effectively. You will resolve issues, collaborate with different departments, and ensure client satisfaction. This role also includes the potential to earn commissions alongside your hourly wage.

• Handle inbound and outbound customer contacts professionally
• Resolve customer issues and manage complaints effectively
• Research to provide accurate information and coordinate with departments
• Follow client processes and adhere to company procedures
• Maintain documentation and ensure accurate claims processing

• Minimum 18 years of age and high school diploma
• Experience with data entry and solid typing skills
• Fluent in English with excellent communication abilities
• Basic Microsoft Office proficiency and familiarity with PC applications
• Solid problem‑solving, organizational, and customer‑service skills

Utilize your technical support and sales ability to thrive as a Telecom Customer Support Agent at MCI.