Customer Service Representative - Warranty Specialist

Drive customer satisfaction as a Customer Service Representative focusing on warranty management at Viessmann Canada in Waterloo. Engage with logistics and quality control for heating systems.
In this onsite position, you will serve as a key connection between the technical services and supply chain teams.

Your role will involve managing warranty returns and ensuring quality in customer service. A meticulous approach is vital as you'll undertake warranty inspections, credit processes, and thorough logistical tasks.

Key Responsibilities:

• Process warranty returns, ensuring documentation accuracy

• Allocate Returned Goods Authorization numbers for parts

• Manage warranty decisions and issue customer credits

• Track components returned to sub-suppliers diligently

• Conduct quality inspections and manage packaging if needed
Requirements:

• High School Diploma or GED is required

• One or more years of customer service experience necessary

• Knowledge of hydronic heating systems desirable

• Excellent analytical and organizational skills

• Familiarity with SAP systems is preferred
Apply your expertise in customer engagement and warranty processes to excel at Viessmann Canada.
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