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Job Description & How to Apply Below
Elevate customer support standards at Sask Tel as a Service Manager. Oversee technical support delivery across Legacy Voice, IP, and Wireless services while mentoring your team for optimal performance.
This role places you at the forefront of customer service management within the Customer Support Centre. You will ensure that both internal and external customers receive top-tier service through a combination of technical support and staff training. Your accountability extends to managing resource allocation effectively to meet the demands of customer service efficiency and quality targets.
Key Responsibilities- Maintain exceptional customer service standards across all solutions
- Provide expertise in Legacy Voice, IP, and Wireless services
- Train and support staff to enhance customer interactions
- Lead efforts to meet service performance targets
- Optimize staffing and operational efficiency dynamics
- Proven experience in customer service management
- Familiarity with voice and IP technology
- Excellent leadership and training abilities
- Results-driven with service prioritization
- Passionate about delivering quality customer experiences
Contribute to the success of Sask Tel as you manage service quality and customer satisfaction effectively.
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