Representative Store Support

Requisition :
Career Group:
Corporate Office Careers
Job Category:
Store Support & Customer Care
Travel Requirements: 0-10%
Job Type: Contract
Locations:
Mississauga, Stellarton, Nova Scotia;
Ontario (Canada)

Position Overview:

Internal Customer Coordinator – Store Support, reporting to the Supervisor, Store Support. The role handles feedback from stores and wholesale customers, ensuring satisfaction and maintaining a "stores first" commitment.

• Support a culture of inclusion for stores, customers & teammates.
• Receive store inquiries via Salesforce Service Cloud and prioritize them based on established guidelines.
• Triage inquiries and collaborate with cross‑functional teams to resolve prompts.
• Meet or exceed key performance metrics.
• Categorize and rate inquiry types, updating them throughout resolution.
• Assign cases to the appropriate area of responsibility, ensuring proper follow‑through.
• Maintain professional communication style when engaging with stores.
• Keep supervisor informed of potential escalation and emerging trends.
• Develop strong working relationships with stores and other departments.

• Excellent interpersonal and communication skills, verbal and written.
• Proven customer service support skills, with related experience preferred.
• Strong organization and problem‑solving skills, with ability to multi‑task.
• Time management skills, attention to detail, ability to meet deadlines.
• Communication effectiveness with employees at all levels.
• Experience with Salesforce Service Cloud, support center processes, telephone systems.
• Working knowledge of SAP.

Seven (7) days per week. Hybrid work model requiring presence at an office location at least three days per week.

Competitive compensation package commensurate with role.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage.