Hotel front desk clerk

Position: hotel front desk clerk )
Overview

Languages:

English
Education   Secondary (high) school graduation certificate
or equivalent experience
Experience  Experience an asset
Work location  On site. Work must be completed at the physical location. There is no option to work remotely.
Work setting   Hospitality industry
Hotel, motel, resort
Responsibilities   Investigate complaints and claims
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Perform light housekeeping and cleaning duties
Provide customer service
Computer and technology knowledge   Multi-line switchboard
Word processing software
Central reservation system (CRS)
Spreadsheet
Internet
Work conditions and physical capabilities   Attention to detail
Fast-paced environment
Standing for extended periods
Work under pressure
Personal suitability   Client focus
Dependability
Productive interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Judgement
Organized
Reliability
Team player
Resourcefulness
Benefits

Financial benefits:

Night shift premium
Other benefits:
Other benefits

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