Chief Client Officer

Position: Chief Client Experience Officer
Lead customer experience innovation as the Chief Client Experience Officer based in Canada. This high-impact role centers on shaping global digital engagement and driving transformation.

This executive leadership position is pivotal in defining and enhancing the end-to-end customer experience across a large-scale digital ecosystem. You will collaborate with the CEO and various departments to design a customer experience function that elevates engagement metrics worldwide. This role emphasizes data-driven strategies to identify friction points and redefine customer journeys, directly influencing retention and business growth.

Key Responsibilities:

• Define and implement global Customer Experience strategy

• Drive retention and engagement through strategic CX initiatives

• Identify friction points and optimize customer journeys

• Build and scale Customer Experience operating models

• Monitor performance metrics linking CX to business outcomes

Requirements:

• 10+ years experience in Customer Experience or related roles

• Proven success in customer-centric transformation

• Strong grasp of customer lifecycle management

• International experience with fluency in English and Russian

• Ability to influence senior stakeholders collaboratively

Shape the future of customer experience with innovative strategies that drive engagement and business success.
#J-18808-Ljbffr