Mid-Level Customer Service Representative

Become a vital part of Red Chilli's Selkirk team as a Mid-Level Customer Service Representative. This full-time position focuses on customer inquiries and issue resolution, ensuring satisfaction at every interaction.

In this essential role, you will engage with customers, delivering exceptional service and support that drives loyalty. Your strong communication skills, sales acumen, and ability to assess customer needs are key. A commitment to positive experiences is essential as you handle inquiries through phone, email, and chat.

Key Responsibilities:

• Respond promptly to customer inquiries across multiple channels

• Provide accurate product information with excellent phone etiquette

• Analyze needs to recommend solutions and upsell effectively

• Maintain detailed records using the CRM system

• Collaborate with teammates to enhance customer experiences

Requirements:

• 1+ years of customer service or sales experience

• Proficient verbal communication in English; multilingual skills are a plus

• Ability to analyze situations effectively and provide quick solutions

• Strong attention to detail in data entry

• Friendly demeanor with strong interpersonal skills

Make an impact at Red Chilli's Selkirk by delivering outstanding customer service.
#J-18808-Ljbffr