Customer Service Associate Front Desk

Be the welcoming face of our organization as a Customer Service Associate at the Front Desk. Provide essential services to clients, manage memberships, and facilitate appointments in a friendly environment.

The successful candidate will support our operations through direct client interaction, both in person and over the phone. This role involves selling memberships, collecting fees, and performing opening and closing duties as scheduled. You will also provide informative facility tours and assist with room setups while ensuring a positive atmosphere for visitors and members.

Key Responsibilities:

• Provide excellent customer service to clients in person and via phone

• Sell memberships and various services/products as needed

• Schedule appointments and facilitate informative tours

• Perform opening and closing duties according to shift schedules

• Manage room set-ups effectively for events

Requirements:

• Minimum 1 year in a sales-based customer service role

• Basic computer skills; experience with membership software preferred

• Strong communication and conflict-resolution skills

• Ability to multi-task and make effective decisions independently

• Grade 11 education required

Support our team by bringing a warm and friendly service style to ensure a positive visitor experience.
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