Bilingual Customer Service Representative

Enhance your career as a Bilingual Customer Service Representative with Answer Net in Winnipeg. Provide compassionate support in both French and English to assist clients and donors effectively.

In this full-time, on-site role, you'll handle inbound calls while representing various non-profit organizations. With a focus on meeting client expectations, you'll utilize your bilingual skills to raise funds and support charitable causes. Understanding client products and demonstrating professionalism in every interaction is key to achieving a positive donor experience.

Key Responsibilities:

• Handle inbound calls in French and English clearly

• Provide exceptional customer service across all channels

• Educate customers on how to support their causes

• Maintain knowledge of client products and policies

• Complete administrative work such as responding to emails

Requirements:

• High School diploma or equivalent experience

• 1 year of customer service experience required

• Excellent communication and active listening skills

• Strong computer and administrative capabilities

• Ability to maintain confidentiality in all customer interactions

Bring your bilingual skills and customer service aptitude to support charitable organizations with Answer Net in Winnipeg.
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