Customer Service Focused Coordinator

Enhance client relations as a Facility Services Coordinator in Winnipeg, MB with BGIS. Provide front-line support and handle service requests for optimal building maintenance.

As a Facility Services Coordinator at BGIS, you'll be crucial in facilitating client interactions and ensuring seamless operations within the Operations Centre. This full-time role requires adept management of inbound service requests via multiple channels, ensuring timely resolution, and supporting over 20 clients across various sectors. Your strong customer service skills will ensure that BGIS meets its performance metrics.

Key Responsibilities:

• Greet clients and visitors professionally

• Manage incoming phone queries and work requests

• Assist internal teams with client requests

• Escort visitors and contractors as needed

• Oversee internal and external mail distribution

Requirements:

• Proven experience in Customer Service Center roles

• Strong telephone etiquette and communication skills

• Proficient in Microsoft Office Suite

• Attention to detail in documentation

• Flexibility in responding to changing needs

Support client satisfaction and operational success as a critical team member at BGIS.
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