Customer Solutions Coordinator

Position: Customer Solutions Coordinator at CPKC
Elevate customer service standards with CPKC as a Coordinator for Customer Solutions. Empower clients with timely responses and support for all inquiries and issues.

As a vital part of CPKC, North America’s premier transnational railroad, you will ensure smooth operations for Carload, Intermodal, and E-Business customers. This role demands a proactive approach to resolving shipments, billing issues, and providing clear communication. Your ability to manage customer expectations and build relationships is key to driving success in this impactful position.

Key Responsibilities:

• Respond to customer inquiries on shipments and services

• Provide timely updates on status and service disruptions

• Document all customer interactions accurately

• Investigate and resolve service issues effectively

• Coordinate with internal teams for solutions

Requirements:

• 2 years experience in customer service

• Detail-oriented with multitasking abilities

• Strong communication skills, both written and verbal

• Experience in logistics or transportation preferred

• Flexibility to work in a 24x7 environment

Leverage your expertise in customer service to enhance client experiences at CPKC.
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