Client Care Coordinator - Service

Consider joining us as a Client Care Coordinator if:

You have worked in a call center, customer service, or office environment, responding to competing demands and prioritizing tasks. You have high attention to detail, strong organizational skills, and a willingness to help wherever and whenever you are needed. You can foster relationships with colleagues, professionals, and clients. You seek opportunities to enhance the lives of those around you and find satisfaction in solving problems.

Canadian-owned and operated, Motion is Canada’s leading full-service mobility and accessibility solutions provider and has served communities across Alberta, BC, Manitoba, Ontario, and Saskatchewan for more than 40 years through our network of 48 locations. Our knowledgeable and caring team of experts supports individuals and those who care for them by delivering solutions that make life accessible for everyone. Our products include wheelchairs, walkers, mobility scooters, power lift recliners, lifting devices, homecare and adjustable beds, bathroom safety items, and more.

Whether our clients are 1 or 100, we have products to ensure the independence, mobility, and safety of clients of all ages.

We are adding a compassionate, problem-solving, and responsive Client Care Coordinator to our team in Ontario. This posting is for an existing vacancy. You will deliver an outstanding customer experience every time to our valued clients, their loved ones, and the community healthcare practitioners that make up their care team. You will prioritize comfort and attention, ensuring clients feel welcome and taken care of.

You will drive behind-the-scenes efficiency and processes and collaborate with colleagues in our store and warehouse.

This is an opportunity to become an integral part of our Service team and gain a deep understanding of the mobility and accessibility industry. You will learn our products, services, funding processes, repair workflows, and service operations while developing strong coordination, problem-solving, and client relationship management skills. You’ll have ownership over your own portfolio of service orders from start to finish, making a meaningful contribution to the client experience while building valuable operational expertise.

Every interaction you have helps improve the lives of our clients. Many of the individuals we support rely on their mobility equipment every day to maintain their independence. Your ability to coordinate repairs, communicate proactively, and keep service requests moving efficiently ensures clients receive the support they need when they need it most. At Motion, you’ll experience the satisfaction of knowing your work directly impacts people in your community.

At Motion, we foster a culture of continuous learning and professional growth.

You will have:

• Access to our internal Learning Portal, featuring extensive training on our products, systems, processes, and professional development topics.
• The opportunity to learn from experienced leaders and cross-functional teams who will support your growth and provide the tools you need to succeed.
• Exposure to multiple areas of the business, including Service, Sales, Funding, and Client Care, providing opportunities to broaden your knowledge and develop your career.
• Opportunities to attend industry events, including Motion’s Rehab Expos, where you can connect with vendors, healthcare professionals, and colleagues across the organization.

• Own the client service journey. You will be the primary coordinator for your assigned service orders from intake through completion. You will receive incoming service requests by phone, email, and in person, gather the necessary information, create accurate service work orders, and ensure every repair progresses efficiently through each stage of the process.
• Coordinate repairs from start to finish. You will manage multiple active service orders simultaneously, coordinating with Service Technicians, Sales Consultants, suppliers, funding partners, and internal departments to…