Hybrid Member Support Specialist at ACU

Elevate member service excellence with Assiniboine Credit Union as a hybrid Member Support Specialist I. Engage with members through effective communication and personalized financial solutions.

In this pivotal role, you provide exceptional member support from various channels, embodying ACU's values in serving rural and agricultural communities. You will develop member relationships by identifying financial needs while leveraging your expertise in digital solutions and customer service best practices. Your goal is to enhance member confidence through tailored advice and effective problem-solving.

Key Responsibilities:

• Develop and retain member relationships through tailored financial advice

• Inspire members to embrace digital solutions and self-service tools

• Ensure efficient and effective member interactions aligned with service standards

• Collaborate to achieve individual and team performance targets

• Recommend process improvements for optimized member experience

Requirements:

• High school diploma with 1 year in a goal-oriented member-focused role

• Strong verbal and written communication abilities

• Excellent problem-solving and customer service skills

• Proficient in multitasking and using various software tools

• Ability to maintain confidentiality and compliance

Deliver exceptional member support with emotional intelligence and effective solutions through Assiniboine Credit Union's dedicated approach.
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