Service Consultant at Birchwood

Advance customer satisfaction at Birchwood as a Service Consultant. This position requires efficient scheduling of services and effective customer communication to ensure satisfaction post-purchase.

Directly reporting to the Service Manager, the Service Consultant plays a crucial role in Birchwood’s customer relations. You will efficiently schedule repairs while using industry-leading technology to communicate clearly with customers about their vehicle's needs. A collaborative attitude and a commitment to excellence will be vital for success in this role.

Key Responsibilities:

• Schedule services and repairs efficiently

• Maintain clear communication with customers on repairs

• Use technology to facilitate customer understanding

• Oversee accurate documentation of work orders

• Prioritize a positive customer experience throughout the process

Requirements:

• Preferred prior experience in service consulting

• Focused on achieving high customer satisfaction levels

• Strong organizational and time management skills

• Valid Class 5 driver’s license needed

• Previous automotive service experience is a benefit

Enhance customer experience and satisfaction through effective service management at Birchwood.
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