Operational Support

Position: Operational Support Role at Manulife
Join the Future Choice Retirement Services Team at Manulife as a Sponsor Support specialist in a flexible hybrid role. Enhance client service through effective administrative and operational support.

This position is crucial for providing operational assistance to client-facing teams while managing various administrative workflows. As the role grows, you’ll engage more deeply in the client experience and operational delivery. This is an exciting opportunity for professionals seeking to improve service quality in the retirement sector.

Key Responsibilities:

• Process documentation, data management, and reporting tasks

• Handle sponsor transactions and non-standard customer requests

• Tackle complex cases to ensure customer satisfaction

• Maintain organized records for timely reviews

• Assist in identifying efficiency improvements

Requirements:

• At least 2 years of experience in customer service

• Strong verbal and written communication skills

• Proven problem-solving capabilities in complex scenarios

• Excellent multitasking in fast-paced environments

• Ability to foster strong internal relationships

Leverage your skills at Manulife to become a key player in client service!
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