FitLess Host Portage and Banting

FIT4

LESS HOST

A Host provides friendly customer and membership services and completes daily cleaning and minor maintenance tasks to standards and expectations to deliver Fit4

Less’ brand of friendly, clean, and automated service.

Performs and completes cleanliness tasks and duties to ensure safety for everyone in the club, delivers consistent cleanliness for members, associates, and prospective members, and provides friendly customer interaction while working on the workout floor.

• Cleans and tidies to the cleanliness standards and expectations as outlined in cleaning and inspection guidelines.
• Provides friendly customer interaction when cleanliness tasks are being completed on the workout floor.
• Contributes to the everybody cleans mindset.
• Completes daily, weekly and monthly cleanliness tasks, communications, and training to achieve standard expectations.
• Informs and reports deficiencies using standard guideline expectations to engage appropriate actions and resolve issues.
• Welcomes members and guests warmly and educates them about memberships, amenities, automation, and processes.
• Promotes black card amenities and memberships.
• Works with the manager to track progress on customer service and escalation support.
• Addresses and reports incidents of concern using the standard process expectations.
• Sells and suggests memberships and provides assistance for membership management to support Fit4
  
  Less purpose.
• Assists and provides appropriate access to and within the club to educate on automated and virtual options and the processes for members to use the club and their membership.

• High School diploma, or currently working toward completion.
• 1 year teamwork and/or volunteer experience.
• Strong verbal and written communication skills.
• WHMIS, First Aid, CPR-A & AED certification.
• Demonstrated ability to handle stress and remain calm under pressure.
• Dedication to meeting internal and external customer expectations.
• Effective time management and efficiency.

Minimum wage; the expected annual total compensation is $17,300, determined by the expected total number of scheduled hours per year.

At Fit4

Less, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable.