Temporary Subject Matter Expert

Elevate customer service excellence as a Subject Matter Expert at IntouchCX, engaging with teams in Winnipeg, MB. This temporary contract role ensures quality service by guiding Customer Service Representatives.

As a Subject Matter Expert at IntouchCX, you will provide essential front-line direction and support to the Customer Service Representatives. Your expertise will promote individual development through coaching and training, ensuring alignment with client brand philosophy and processes. This one-year contract requires adaptability and excellent communication skills in a fast-paced environment.

Key Responsibilities:

• Direct Customer Service Representatives and ensure service quality

• Administer feedback and training needs for team development

• Advocate for client partners by maintaining knowledge of promotions

• Facilitate call evaluation and career opportunity programs

• Support various shifts, including evenings and holidays

Requirements:

• 2+ years in call center or customer service experience

• Proven skills in coaching and mentoring others

• High school diploma or equivalent required

• Proficiency in MS Office programs

• Strong analytical and problem-solving skills

Position yourself as a key leader in enhancing customer service at IntouchCX in Winnipeg!
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