Operations Support Manager at TELUS

Become the cornerstone of customer satisfaction as an Operations Support Manager at TELUS Agriculture & Consumer Goods. This role involves enhancing mobile and online experiences alongside a focus on customer support.

As an Operations Support Manager-Customer Support Representative, you will liaise effectively with customers and internal teams. Your responsibilities will include providing outstanding service, fostering strong customer relationships, and maintaining first-line support for TELUS Agronomy. Your attention to detail and proactive approach will ensure that customers feel valued and supported across various platforms.

Key Responsibilities:

• Deliver exceptional customer service standards

• Track customer interactions using CRM tools

• Assist customers with technology support and training

• Conduct webinars and track engagement metrics

• Collaborate with Enterprise Account Manager on enhancements

Requirements:

• Bachelor’s Degree in a related field preferred

• 1-3 years of account management experience

• Knowledge of farming practices and agricultural technology

• Familiarity with GPS and GIS systems

• Excellent communication and organizational skills

Drive customer success and support across the TELUS platform through specialized service and technology expertise.
#J-18808-Ljbffr