Hybrid Claims Service Ambassador at Wawanesa

Wawanesa is hiring a Claims Service Ambassador, offering a hybrid work environment that features flexibility between office and remote. Join us to deliver outstanding claims service to our valued members.

As a Claims Service Ambassador, you will play a key role in ensuring a seamless claims experience in a busy call center. This position involves answering inquiries, providing empathetic support, and ensuring timely communication throughout the claims process. Your commitment to exceptional customer service and investigative skills will be integral in evaluating claims and coordinating necessary services with external partners.

Key Responsibilities:

• Respond to inbound inquiries and initiate new claims

• Communicate with members with empathy and professionalism

• Manage effective correspondence through written and voice interactions

• Adjust claims and inform policy coverage decisions

• Collaborate with vendors to assess and manage claims

Requirements:

• 2-3 years customer service experience required

• Strong analytical skills with attention to detail

• Excellent communication abilities in written and spoken English

• Efficiently manage time and multitask in a dynamic environment

• Typing proficiency of 40-50 words per minute

Leverage your skills to enhance Wawanesa’s claims handling process with exceptional service.
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