Customer Service Representative

Position: Customer Service Representative at Birchwood
Join Birchwood as a Customer Service Representative and create positive interactions with our clients. This position focuses on courteous call handling and customer needs assessment.

This role reports to the Human Resources Supervisor and is essential in managing incoming customer phone calls. You will engage with customers, ensuring their needs are met while also providing administrative support to the team. Strong communication, multitasking abilities, and teamwork are vital in promoting operational success.

Key Responsibilities:

• Answer customer calls with respect and professionalism

• Assess and redirect customer inquiries appropriately

• Support team activities with administrative tasks

• Keep precise records and manage time effectively

• Work collaboratively to enhance overall service quality

Requirements:

• Experience in customer service is an asset

• Preferred background in call centers or switchboard operations

• Strong organizational skills required

• Class 5 driver's license needed

• Eagerness for continuous learning and improvement

Bring your customer service expertise to Birchwood, where exceptional service is our priority.
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