Customer Service Agent in Community Services

Be a key player in customer relations at the Regional Municipality of Wood Buffalo as a Customer Service Agent in Fort McMurray. This casual role focuses on direct service and administrative support.

In this customer-centric position, you will interact with residents and provide essential support for a variety of municipal services.

Your role will encompass engaging with the community through various platforms, handling applications, and processing payments efficiently. Maintaining a positive attitude while managing inquiries and operational tasks is crucial for success in this role.

Key Responsibilities:

• Manage customer inquiries and provide information

• Handle payments for municipal services and support licensing

• Assist with data entry and record management

• Collaborate with Bylaw staff on operational tasks

• Provide administrative support for community projects

Requirements:

• Completed certification in Business Administration or related field

• Three years of direct customer service experience

• One year of experience in cash handling

• Excellent verbal and written communication abilities

• Availability for evening and weekend shifts

Bring your commitment to service and operational effectiveness to the Regional Municipality of Wood Buffalo in Fort McMurray.
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