Relationship Manager - National Sales

JOB DESCRIPTION

Compensation $62,300 – $116,800

The Relationship Manager serves as the primary service liaison between Sysco Canada and its national contracted customers. This role delivers a consistent, high-quality customer experience through proactive communication, issue resolution, and cross-functional collaboration. The Relationship Manager ensures service levels, pricing accuracy, and operational performance meet customer and contractual expectations while supporting profitable growth and customer retention. Operating as an individual contributor within a team-based model, the Relationship Manager manages multiple national accounts within a centralized service structure and collaborates closely with internal partners to deliver on Sysco’s service commitments.

Le gestionnaire de relations agit à titre de principal point de contact en matière de service entre Sysco Canada et ses clients nationaux sous contrat. Ce rôle offre une expérience client constante et de haute qualité grâce à une communication proactive, à la résolution de problèmes et à une collaboration interfonctionnelle. Le gestionnaire de relations veille à ce que les niveaux de service, l’exactitude des prix et la performance opérationnelle respectent les attentes des clients et les obligations contractuelles, tout en favorisant une croissance rentable et la fidélisation de la clientèle.

Agissant comme contributeur individuel au sein d’un modèle axé sur le travail d’équipe, le gestionnaire de relations gère plusieurs comptes nationaux dans une structure de service centralisée et collabore étroitement avec des partenaires internes afin de respecter les engagements de service de Sysco.

62 300 $ – 116 800 $

Customer Relationship & Service Excellence Act as the main service contact for assigned national customer head offices. Lead resolution of escalated service issues, ensuring accountability and follow-through. Communicate proactively on delivery schedules, inventory status, pricing updates, and performance metrics. Report on service levels, KPIs, and compliance with contractual requirements (MSA). Engages confidently at all levels of both Sysco and customer organizations to build alignment, trust, and partnership.

Operational Coordination Coordinate new customer and site onboarding, including managed order guides, pricing files, and delivery setup. Support culinary events, menu launches, and product transitions in collaboration with Merchandising and Account Managers. Partner with Supply Chain on inventory management, LTO/promo execution, shrink mitigation, and auto-substitution. Manage cross-dock assessments, inbound PO issues, and vendor-related escalations. Set-up New Vendors, manage vendor exceptions Set-up New Listings Strategic Collaboration Support business reviews with insights on service trends, opportunities, and solutions.

Identify and communicate sales or penetration opportunities to the Director, National Sales. Participate in customer and industry events, representing Sysco’s brand and service excellence. Contribute to process improvement initiatives and adoption of national SOPs, digital tools (Shop, Pay, Delivery) and data integrations. Reporting & Tools Review and communicate service and performance reporting for head offices (e.g., KPI scorecards, fill rates, short reports).

Track and address pricing variances, landed cost issues, and rebate discrepancies. Utilize Sysco 360 and related systems for tracking, documentation, and communication. Maintain customer contact records, reporting cadence, and service documentation. Support credit and AR reconciliation with head offices and franchisees. Coordinate vendor onboarding, contract management, and compliance tracking.

Relations clients et excellence du service Agir comme principal point de contact pour le service auprès des sièges sociaux des clients nationaux assignés. Diriger la résolution des enjeux de service escaladés, en assurant la responsabilisation et le suivi. Communiquer de façon proactive les horaires de livraison, l’état des stocks, les mises à jour de prix et les indicateurs de performance.…