Customer Service Agent at FedEx

Step into the role of Customer Service Agent at Fed Ex, providing key support and information to customers. Focus on administrative tasks while promoting ongoing sales opportunities.

As a part of a vital team, you will interact directly with customers, leveraging your knowledge of Fed Ex services and Canadian Customs regulations. This position requires strong communication skills and the ability to manage heavy packages. Success in training and performance metrics is essential.

Key Responsibilities:

• Provide direct customer support and accurate service information

• Conduct administrative duties for operational efficiency

• Engage with customers to identify sales possibilities

• Maneuver packages up to 150 lbs with the right equipment

• Successfully complete training and mandatory evaluations

Requirements:

• High school diploma or equivalent; college education preferred

• Familiarity with Fed Ex’s offerings is a plus

• Excellent verbal communication and negotiation skills

• Analytical thinking and problem-solving abilities

• Comfortable working in a high-pressure environment

Support customer satisfaction and operational success as a Customer Service Agent with Fed Ex.
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