Citizen in Selkirk

Position: Citizen Support Role in Selkirk
Join the City of Selkirk as a Citizen Support Representative, engaging the public while delivering top-notch services. This permanent role offers a friendly environment and diverse interactions every day.

As a key member of the Corporate Services Department, you'll respond to citizen inquiries through various channels such as phone, email, and in person. You'll advocate for citizens, seeking solutions to their requests and enhancing their experiences with the city. In this role, you will recommend process improvements to streamline services while documenting all interactions for future reference.

Key Responsibilities:

• Communicate with citizens via phone, chat, and email

• Advocate for citizen needs and resolve inquiries

• Recommend process improvements to enhance efficiency

• Document all communications in the city database

• Assist in maintaining the Corporate Services website

Requirements:

• High school diploma or equivalent

• Three years of customer service experience

• Proficiency in Microsoft Office Suite and social media

• Ability to handle cash payments accurately

• Clear current criminal record check

Bring your customer service expertise to the City of Selkirk, ensuring a seamless experience for all citizens.
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