Customer Service Agent at MCI

Elevate customer satisfaction with MCI as a Customer Service Agent. Utilize your problem-solving skills to handle inquiries on multiple platforms while ensuring exceptional service.

MCI, a leader in tech-enabled business services, is seeking Customer Service Agents to manage both inbound and outbound customer contacts. In this role, you will assist customers by addressing their inquiries, providing product information, and upselling services. Your dedication to optimal customer experiences will make a significant impact on various notable brands and projects.

Key Responsibilities:

• Handle inbound and outbound customer interactions professionally

• Ensure first call resolution through effective problem-solving

• Document and process customer claims accurately

• Coordinate with other departments for issue resolution

• Adhere to attendance and work schedule requirements

Requirements:

• Must be 18 years or older

• High school diploma or equivalent required

• Excellent written and oral communication skills

• Basic knowledge of Microsoft Office Suite

• Strong organizational and multitasking abilities

Support MCI’s mission by providing outstanding customer service and problem resolution to valued clients.
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