Lead Call Center Agent

Position: Lead Call Center Agent at Perimeter Aviation
Elevate your career with Perimeter Aviation as the Lead Call Center Agent in Winnipeg, Manitoba. Utilize your leadership and problem-solving skills to enhance customer service in this dynamic environment.

As the Lead Call Center Agent, you will oversee a team ensuring high performance and adherence to company standards. Facilitate agent training and directly manage daily operations while providing exceptional customer service.

Your role is vital in maintaining a supportive team culture and delivering resolutions during high-pressure situations.

Key Responsibilities:

• Supervise daily call center operations and agent performance

• Manage call volume and assist during peak periods

• Provide ongoing coaching and mentorship to agents

• Handle escalated customer inquiries with effective solutions

• Ensure timely communication and operational support

Requirements:

• High school diploma or GED is required

• Minimum one year call center experience preferred

• Proficient in Microsoft Office Suite

• Strong leadership and multitasking abilities

• Available for various shifts and dynamic tasks

Bring your leadership and customer service expertise to Perimeter Aviation and strengthen our team.
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