Customer Support Specialist - Greif Onsite

Position: Customer Support Specialist - Greif Onsite Role
Elevate your career as a Customer Support Specialist at Greif, focusing on onsite customer interactions to provide effective problem resolution. Your expertise will shine as you handle inquiries through various channels.

In this intermediary role, you will interact with diverse customer inquiries, collect orders, and maintain comprehensive records. You will also communicate vital order information while resolving escalated issues with professionalism. Greif values its commitment to delivering innovative packaging solutions in a sustainable manner.

Key Responsibilities:

• Provide intermediate support through phone, email, and chat

• Maintain accurate records of customer interactions

• Communicate order details and fulfillment information

• Respond to complex inquiries and recommendations

• Train new Customer Service Coordinators

Requirements:

• High school diploma and 2-4 years in customer service

• Demonstrated communication skills in verbal and written forms

• Solid organization skills and attention to detail

• Proficient in using office equipment and software

• Self-starter able to work with little guidance

Leverage your customer service expertise at Greif, a global leader in packaging solutions.
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