Citizen Support Representative Position

Position: Permanent Citizen Support Representative Position
Become a vital part of the City of Selkirk as a permanent Citizen Support Representative, promoting excellent service through effective communication. Engage with the public while assisting with their inquiries and concerns.

In this role, you will be at the forefront of citizen engagement, responding to requests via phone, email, and in person. You will help improve the city's service processes and contribute to an array of administrative tasks essential for smooth operations. Your engagement will ensure citizens feel supported and informed every step of the way.

Key Responsibilities:

• Answer citizen inquiries through varied communication channels

• Document citizen interactions and suggested improvements

• Process daily outgoing mail and handle payments

• Provide support to Corporate Services team members

• Maintain accuracy in job procedure manuals and records

Requirements:

• High school diploma or equivalent

• Three years in customer service settings

• Competence with Microsoft Office and social media platforms

• Detail-oriented with excellent time management

• Clear current criminal record check

Utilize your customer service skills to make a meaningful difference in the citizen experience within Selkirk.
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