CPKC Customer Solutions Specialist
Job in
Winnipeg, Manitoba, A3C, Canada
Listed on 2026-09-19
Listing for:
Canadian Pacific Railway
Full Time
position Listed on 2026-09-19
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Client Relationship Management
Job Description & How to Apply Below
As a Customer Solutions Specialist, you will play a vital role in the execution of daily customer service operations. Your responsibilities include managing customer inquiries, coordinating shipments, and addressing service disruptions. Building solid relationships with customers and operations teams will be essential for success in this interactive role.
Key Responsibilities:
• Address customer questions about service, shipments, and billing
• Monitor and update shipment statuses accurately
• Ensure proper documentation of all customer communications
• Resolve service-related issues, escalating as necessary
• Support onboarding for new customers with guidance
Requirements:
• Minimum 2 years of customer service experience
• Logistics or transportation background is advantageous
• Strong multitasking and detail-oriented skills
• Effective verbal and written communication abilities
• Capacity to perform in a 24x7 operational setting
Support customers effectively while contributing to transformative logistics solutions at CPKC.
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