Coordinator Customer Service

Position: Coordinator Customer Service Role at CPKC
Be a key player in customer support at CPKC as a Coordinator in Winnipeg, Manitoba. In this role, you will manage customer interactions, ensuring clear communication and effective resolution of inquiries and issues.

As part of CPKC's 24/7 Network Service Center, the Coordinator is pivotal for linking customers with internal resources. This full-time position requires a proactive approach to managing requests and handling service disruptions while keeping the customer experience at the forefront. Strong organizational skills and attention to detail are critical for success.

Key Responsibilities:

• Promptly respond to various customer inquiries

• Monitor and communicate shipment statuses effectively

• Investigate and resolve customer service issues

• Facilitate resolution by collaborating with internal teams

• Keep accurate records of customer interactions

Requirements:

• High school diploma; business-related education is a bonus

• Background in logistics or customer service preferred

• Excellent communication and time management skills

• Ability to thrive in high-pressure situations

• Proficient in English; other languages are a bonus

Support CPKC's mission by providing exceptional customer service and contributing to operational success.