Bilingual Member Services Representative - Floater

Job Category: Banking - Customer Service & Advice

Requisition Number: MEMBE
002262

• Posted :
  September 21, 2026
• Full-Time

Showing 1 location

Provencher Branch
205 Provencher Blvd
Winnipeg, MB R2H 0G4, CAN

Assiniboine Credit Union is hiring for the position of a Permanent Full Time Bilingual Member Services Representative-Floater.

• The Permanent Full Time Bilingual Member Services Representative-Floater (English and French) is a full-time position (37.5 hours per week)
• Availability to work evenings and weekends is a requirement for this role
• This position will be required to work at different branches within the city of Winnipeg. The successful candidates will be required to rotate among different branches within the city of Winnipeg.
• The position offers a competitive compensation plan, including health and dental benefits, matched pension, and 3 weeks of vacation.
• The role is an ideal place to start your career in financial services, with the opportunity for development and growth into a variety of roles at ACU based on your unique skills and aspirations.

As a Member Services Representative-Floater you will play a key role in delivering consistent and compelling member experience  Member Service Representative supports members with their day-to-day transactions and digital banking, listens and asks questions to uncover members’ unique needs, answers their inquiries, resolves concerns, and connects them to the team of experts across ACU. Often acting as the first point of contact for members in branch, the Member Service Representative contributes to the overall satisfaction and retention of ACU members, and champions/ supports Assiniboine Credit Union/ Caisse Assiniboine (ACU)’s commitment to rural and agricultural communities, francophone services, values-based banking and ACU’s triple bottom line accountability to people, planet, and prosperity.

• Provide a high level of service by attending to members in a courteous and professional manner, ensuring all advice and service delivery standards are met and exceeded at all times.
• Engage members in meaningful conversations—both in person and over the phone to uncover their goals and needs, provide thoughtful guidance, and connect them with the appropriate Advisor for support with immediate and future financial needs, including relevant referrals for ACU’s products and services.
• Promote, educates and assists members with a digital-first mindset and technological solutions.
• Provide transactional service to members including deposit processing, withdrawals, bill payments, cheque cashing, etc.
• Assist with opening and closing duties of the vault, ATM, and cash recycler units as required.
• Support lobby management, greeting members warmly on arrival. Achieves individual targets and collaborates to support team success, demonstrating service excellence and product knowledge.
• Resolve member complaints with an aim for first contact resolution and referring complex issues when needed.
• Observe and adhere to all credit union policies and procedures on internal control and risk management including security requirements for cash custody & safeguarding, frauds, forgeries and robbery procedures.
• Demonstrate understanding of ACU’s commitment to values-based banking, shared value, respectful workplace, and Diversity, equity and inclusion.
• Maintain privacy, keeping strictly confidential member information that becomes available to them in the course of their duties.
• Keep current on best practices, business trends and potential problems, issues and changes in the financial services industry, and other external forces.
• Responsible for compliance and risk management, through the…