Customer Success & Technical Account Manager
Job in
Winnipeg, Manitoba, A3C, Canada
Listed on 2026-10-10
Listing for:
Lever, Inc.
Full Time
position Listed on 2026-10-10
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Account Manager, Bilingual -
Management
Client Relationship Management, Account Manager
Job Description & How to Apply Below
In this frontline leadership role, you will manage and develop Customer Success Managers and Technical Account Managers. Focus on operational excellence by fostering a culture of customer accountability and collaboration. You'll also ensure that customers experience measurable value, effective adoption strategies, and proactive risk management across the organization.
Key Responsibilities:
• Lead and support Customer Success and Technical Account Managers
• Build strategic partnerships between CSMs and TAMs
• Coach teams on customer success planning and technical adoption
• Monitor customer health and portfolio performance proactively
• Champion customer voice to enhance internal processes
Requirements:
• Over 5 years in Customer Success or similar fields
• 2+ years leading customer-facing teams
• Deep understanding of SaaS and cloud technologies
• Proven track record in customer retention and satisfaction
• Strong analytical skills for data-driven decisions
Drive customer success and strategic relationships while enhancing team performance with Everbridge.
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