Senior Customer Advocate

Position: Senior Customer Advocate at Boldr
Become a Senior Customer Advocate with Boldr and drive exceptional user experiences in travel and tourism. You will support bookings through empathetic communication across various channels.

In this role, you'll be the primary contact for both prospective and existing customers, focusing on delivering timely, accurate support to enhance booking experiences. You will engage with customers via phone, chat, email, and social media, ensuring inquiries convert into successful bookings. Your supportive role will blend customer advocacy and sales in a dynamic environment, fostering both trust and satisfaction.

Key Responsibilities:

• Act as the first point of contact for customer inquiries

• Convert inquiries into bookings and resolve pre-departure questions

• Collaborate with local hosts to manage bookings effectively

• Ensure timely responses within established service levels

• Share insights to improve overall user experience

Requirements:

• 2-3+ years in customer service or support

• Experience in travel, hospitality, or adventure tourism

• Proven track record in achieving sales KPIs

• Strong communicator with multitasking ability

• Familiarity with cloud-based applications

Leverage your customer service expertise and passion for travel to elevate the Boldr mission.