Guest Service Representative

Position: Guest Service Representative (Full Time)
Open Job Availabilities at Homes Alive Pets
Guest Service Representative (Full Time)
#300 - 1539 Kenaston Blvd, Winnipeg, MB

Why Homes Alive Pets?

This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff - it's a belief in a higher standard for pet care. Our stores are community hubs - somewhere to come and share an experience with your pet.

You'll immediately notice a refreshing shopping experience at Homes Alive because we take a brand-agnostic, knowledge-over-upselling approach. Rather than pushing a certain product or feeling pressured to meet sales quotas, our team's attention is solely focused on getting to know you and your pet and empowering you to make confident decisions.

Our Mission is to add value to every life . When we say every life, we include guests and their pets. Employees and co-workers. Brand reps and vendors. Even our communities.

There is life all around us, and it is our mission to add value qualitatively and quantitatively. In the qualitative sense, it is our mission to elevate every life as important and worthwhile. In the quantitative sense, and in the context of our business, it is also our mission to add value, discounts, and a fair balance of price and quality for our guests.

This is how we will make a positive impact in our communities and world.

Job Title

Guest Service Representative

Direct Report

Store Manager

Department

Store Operations

Location

#400 - 1539 Kenaston Blvd, Winnipeg, MB R3P 2N3

Summary

Guest Service Representatives are the first point of contact for customers and strive to ensure that each customer has a positive shopping experience. Responsibilities of Guest Service Representatives include operating cash registers and handling money, providing customers with information about products offered in the store, and maintaining a clean and organized work environment.

The ideal Guest Service Representative has excellent communication and people skills, experience in customer service or a willingness to learn, and a passion for pets.

Core Competencies

A Positive and Hardworking Attitude . A willingness to go the extra mile to provide customers with the best possible shopping experience.

Strong Communication Skills . Ability to clearly communicate with customers and other staff.

Resilience . Ability to remain calm and navigate through high stress situations

Behaviour & Skills

Customer Service

Excellent time management & attention to detail

Excellent teamwork & collaborative abilities

Confident & articulate communication

Trustworthy & positive attitude

Understanding of pet nutrition & needs

Ability to lift 50lbs repeatedly

Job Responsibilities

Guest Service Representatives are responsible for these 5 areas of store functions in order of Priority with objectives:

Customer Service

To serve and learn the immediate needs of customers and offering honest and sincere advice, as well as welcoming them to the culture of the Homes Alive community.

Operate cash registers and accurately handle cash.

Store Appearance

Maintain stock on the shelves, product detail communication for your specific section (ie. Price tags, sales signs, etc.), clean and face products and shelves to provide the highest quality of solo shopping experience for the customer.

Employee Service

Self-initiate service to co-workers and leaders to assist with any projects or tasks to develop a culture and community of servantship and improve the quality of life of those around you.

System Maintenance

Complete routine tasks specified in checklists & delegated by leaders and follow proper system procedures for efficiency, effective communication, and accuracy of inventory.

Self-Development

Take initiative in any possible opportunities to…