Job Description & How to Apply Below
In this role, you'll take ownership of Air Mason's most strategic customer accounts. Your expertise will guide enterprise clients through implementation and adoption while tracking engagement and usage trends. Collaborating with Sales, Product, and Engineering teams, you will proactively foster customer success, retention, and growth.
Key Responsibilities:
• Act as a trusted advisor, understanding customer goals
• Monitor customer engagement and satisfaction trends
• Partner with onboarding for smooth transitions post-launch
• Deliver ongoing training and support for feature use
• Identify opportunities for upselling within existing accounts
Requirements:
• 3+ years in Customer Success or Account Management
• Proven track record in customer retention and growth
• Experience with SaaS renewals and expansions
• Familiarity with customer success tools like Intercom
• Strong problem-solving and communication skills
Champion customer success and drive meaningful engagement at Air Mason.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×