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Job Description & How to Apply Below
Transform digital healthcare experiences as a Customer Experience Coordinator with Felix. Deliver personalized support via chat and email, guiding patients through their healthcare journey.
Felix is seeking a Customer Experience Coordinator to enhance interactions for patients seeking care. In this remote role, you'll prioritize attentive support and navigate high volumes of patient inquiries daily. Your communication skills will enable you to clarify complex health topics, ensuring patients feel confident and valued throughout their experience.
Key Responsibilities:
• Provide warm, personalized support via chat and email
• Collaborate with pharmacy and medical partners to assist patients
• Guide patients through onboarding, addressing questions effectively
• Utilize AI tools to enhance responses and identify gaps
• Capture insights and communicate patient needs across Felix
Requirements:
• Experience in a customer-facing role, high-volume preferred
• Familiarity with Intercom Helpdesk or related platforms
• Background in telehealth or digital health is a plus
• Weekend availability required
Bring your passion for solving problems and making a meaningful impact to Felix's mission-driven team.
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