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Job Description & How to Apply Below
Location: Winkler
Join Access Credit Union in Winkler as a hybrid Member Solutions Centre Representative I. Elevate member experiences by providing exceptional service over phone, chat, and email.
This full-time permanent role is an opportunity to drive customer satisfaction while maintaining detailed knowledge of financial products. Your main task is being the first point of contact, resolving inquiries, processing transactions, and promoting Access Credit Union's services. Collaboration with colleagues and commitment to a friendly atmosphere are essential for achieving organizational objectives.
Key Responsibilities:
• Provide excellent service as the initial contact for members
• Resolve inquiries and problems through various communication channels
• Cross-sell products based on member needs and inquiries
• Maintain accurate communication with team members for efficiency
• Process banking tasks and manage records accurately
Requirements:
• Grade 12 diploma or equivalent
• 1 year in customer service, preferably in financial services
• Strong interpersonal and communication skills
• Proficient with computers and financial systems
• Ability to thrive in a fast-paced environment
Become part of a supportive team at Access Credit Union, focusing on high-quality service and member satisfaction.
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