Customer Experience Supervisor at WALTER

Lead the Customer Experience team at WALTER Surface Technologies, ensuring top-notch service in a productive, professional environment. Collaborate closely with various departments to enhance customer satisfaction and address complex issues.

As a Customer Experience Supervisor, you will oversee a dedicated team responsible for delivering high-quality support across multiple channels. You’ll set performance standards, provide coaching, and manage escalated customer concerns effectively. This role also focuses on continuous operational improvements and collaboration with Sales and Supply Chain teams.

Key Responsibilities:

• Supervise and coach Customer Experience Representatives

• Set clear performance expectations and monitor service levels

• Manage escalated customer issues with sound judgment

• Develop onboarding and training programs for the team

• Maintain accuracy in order management and pricing

Requirements:

• High school diploma required; post-secondary education valued

• Minimum five years in customer service roles

• At least three years in a supervisory position

• Experience with ERP and CRM systems, especially Tecsys

• Bilingual in French and English, both spoken and written

Utilize your leadership, problem-solving skills, and customer focus to enhance service excellence at WALTER Surface Technologies.