Customer Support Agent Travelers

Position: Customer Support Agent for Travelers
Elevate customer service as a Customer Support Agent, providing travel assistance through effective problem-solving and empathy. Join our team to ensure passengers enjoy a seamless travel experience.

In this permanent, Canada-based position, you will support travelers facing inquiries and issues during their journeys. Key skills include outstanding communication, a proactive attitude, and the ability to resolve concerns efficiently. Your contributions will embody our “Flying Refined” service philosophy while enhancing our customers' experiences with professional interactions.

Key Responsibilities:

• Provide exceptional service focused on first-call resolution

• Assist with product inquiries and VIPorter loyalty program

• Promote the use of digital self-service tools

• Process bookings, modifications, and cancellations accurately

• Support travel agency inquiries and reservations

Requirements:

• High school diploma or equivalent is required

• Proficient in English;
French bilingualism preferred

• Must work flexible shifts between 5:00 a.m. and 02:30 a.m. EST

• Ability to handle challenging conversations with professionalism

• Strong problem-solving skills and a dedicated workspace

Deliver outstanding service and support travelers as a Customer Support Agent.