Bilingual Customer Care Representative

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

Support clients and drivers in French and English, helping resolve fleet service questions with care and clarity.

At Element Fleet Management, you will help clients and drivers get the answers they need across a range of fleet services. As a bilingual Customer Care Representative, you will respond to inquiries in French and English by phone, chat, and email, working to resolve issues accurately and efficiently. Your ability to listen, explain information clearly, and show empathy will help create a positive experience for the people you support.

• Respond to client and driver inquiries in French and English by telephone, chat, and email.
• Help resolve first-level web support, fuel card, vehicle ordering, title and registration/licensing, toll management, insurance card, and remarketing inquiries.
• Understand customer needs, clarify information, research issues, and offer appropriate solutions or alternatives.
• Handle inquiries efficiently, aiming for first-contact resolution while minimizing the time clients and drivers spend resolving issues.
• Bring empathy and a service-focused approach to every interaction.
• Meet individual and team service targets, collaborate with colleagues, and provide administrative backup when needed.

You are a bilingual communicator who enjoys solving problems and helping people navigate detailed information.

• You have a high school diploma or equivalent.
• You are fluent in French and English, with strong listening, customer service, and telephone communication skills.
• You can explain complex technical information clearly to non-technical audiences.
• You bring strong time management, attention to detail, problem-solving skills, self‑motivation, and the ability to adjust priorities.
• You have working knowledge of Microsoft Office, including Outlook, Word, and Excel.

• About a time you understood a customer’s concern, researched an issue, and found a practical solution.
• How you have used French and English to communicate clearly and help others understand detailed information.
• How you manage competing priorities while maintaining accuracy and a positive service experience.
• How you have worked with a team to meet service expectations or help colleagues during busy periods.

At Element Fleet Management, you can support clients and drivers as they navigate day-to-day fleet needs. This role offers the opportunity to work across several fleet service areas, collaborate with internal teams, and make a direct difference through responsive, thoughtful customer care.

• Location:
  
  Canada
• Working arrangement:
  Remote

The hiring base salary range for this position is $51,800-$71,200 annually. This range represents the Company's good‑faith estimate of the expected base salary at the time of posting. Salary ranges may vary based on the geographic location where the work is performed. The salary range listed in this posting applies only to the location identified. Actual compensation will be determined based on several factors, including the successful candidate's qualifications, knowledge, skills, experience, internal pay equity, and relevant market data.

In addition to base salary, eligible employees may participate in annual incentive programs, including bonuses, commissions,…