Airline Passenger Services Representative

Support airline passengers and customers in Edmonton as a Flightcraft Aviation Services representative handling reservations, announcements, and baggage matters. Aviation adaptability is essential.

This Customer Service Agent role supports travelling passengers, travel agencies, corporate customers, and internal groups. You will answer inquiries, provide fare and schedule information, manage reservations, and address flight irregularities or baggage issues. The work also includes operational assistance for flights.

• Answer customer calls and emails about fares and schedules
• Create and manage passenger reservations
• Handle flight irregularities and baggage issues as required
• Assist baggage handling, deliveries, and congested bag rooms
• Perform flight turns, RON, and ad hoc requirements

• Secure an applicable RAIC
• Communicate effectively in spoken and written English
• Work with minimal supervision when required
• Work varied or split shifts in team environments
• Adapt to aviation changes and outdoor weather conditions

Bring customer communication, reservation management, and flexible operational support to Flightcraft’s passenger services team in Edmonton.