Transportation Dispatch Customer Service
Job Description & How to Apply Below
Support Bison Transport drivers with customer-focused dispatch communication, reporting, and issue resolution across assigned and overflow queues. Work 06:00 to 18:00 on a 2x2x3 continental shift.
This Fleet Dispatcher position manages information between drivers, cartage companies, the Company, and customer requirements. You will communicate plans and routing, handle satellite and telephone contacts, and document situations requiring review. The role requires dispatch experience, customer service experience, and strong interpersonal skills.
Key Responsibilities:- Manage driver-related satellite messages and telephone calls
- Communicate information supporting Company and customer requirements
- Send drivers required plans and routing information
- Report and document situations for action and record keeping
- Resolve daily issues for drivers and the Company
- Dispatch experience is required for consideration
- Experience providing dedicated customer service
- Excellent interpersonal and communication skills
- Ability to remain organized and timely
- Proven analytical and critical thinking skills
Bring dispatch experience, customer service, and clear communication to help Bison Transport address driver needs and operational issues.
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