Technical Customer Success Manager

Connect logistics customers with product teams through technical integrations, clear communication, and AI-enabled account management at Burq, fully remote.
As a Customer Success Manager, you will translate customer needs into coordinated action across product, engineering, supply, support, sales, and leadership. You will support onboarding, adoption, retention, and expansion while discussing APIs and delivery-platform integrations credibly. You will also help create scalable processes.

Key Responsibilities:

Resolve customer issues through cross-functional coordination
Explain platform connections to customer and technical stakeholders
Accelerate issue triage using daily AI tools
Identify churn risk and drive account health
Contribute to scalable customer success processes
Requirements:
Three to five or more years in client-facing account management
Logistics, last-mile delivery, or supply chain operations experience
Technical comfort with APIs and integrations
Strong collaboration across customer-facing and product functions
Growth mindset for solving ambiguity and operational problems
Combine technical integration knowledge, logistics experience, and customer success leadership to deliver measurable outcomes for Burq partners.