Senior Customer Technology Architect

Position: Senior Customer Technology Architect Role
Elevate your career at Wawanesa as a Senior Customer Technology Architect, specializing in solutions that maximize customer engagement. This pivotal role demands deep technical expertise and leadership.
In this architecture position, you will lead the design and implementation of advanced IT solutions, directly impacting Wawanesa's strategic plans. You will conduct comprehensive assessments of existing systems, gather stakeholder insights, and direct teams in aligning designs with business objectives. Collaboration and mentorship are key components of this role as you drive architectural best practices.

Key Responsibilities:

• Develop detailed architecture models focusing on customer engagement

• Collaborate with teams to evaluate technology requirements

• Ensure compliance with internal architecture standards

• Mentor fellow architects and oversee design approvals

• Drive the integration of AI capabilities within solutions
Requirements:

• Over 5 years in IS architecture, focusing on customer engagement

• 10+ years in complete solution design cycles

• Proficient in CRM and contact center operations

• Experience integrating platforms with API workflows

• Awareness of AI solutions in contact center environments
Utilize your architectural skills to redefine customer experiences at Wawanesa.
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