Library Service Assistant PEMB

Library Service Assistant 3 (Information Assistant)

Department: Community Services, Library Division

Location: Pembina Trail Library, 2724 Pembina Highway

Position Type: Part-time

Hours: Varying hours as per below.

• Monday 4:00 PM – 8:00 PM
• Tuesday 10:00 AM – 2:00 PM
• Thursday 4:00 PM – 8:00 PM
• Friday 10:00 AM – 5:00 PM
• Saturday 1:00 PM – 5:00 PM (2 in
  3)

• Monday 4:00 PM – 8:00 PM
• Tuesday 10:00 AM – 2:00 PM
• Thursday 4:00 PM – 8:00 PM
• Friday 10:00 AM – 5:00 PM
• Saturday 9:30 AM – 5:00 PM (1 in
  3); 10:00 AM – 5:00 PM (1 in
  3)
• Sunday 12:30 PM – 5:00 PM (1 in
  3); 1:00 PM – 5:00 PM (1 in
  3)

Salary: $26.78 – $31.92 hourly

Employee Group: C.U.P.E.

Posting No: 127051

Closing Date: June 11, 2026

Under the general direction of the Branch Head Librarian, the Information Assistant will interact with customers of all ages to help create a positive and welcoming library experience for all. The position will provide information, help customers access library services in physical and/or digital form, and provide programs for all age and ability levels within the library and community.

• Assist customers in-person, over the telephone, and online with their information, readers advisory, and room booking needs.
• Instruct customers in the use of the Library’s ILS system, online databases, and Internet resources.
• Assist customers with specialized resources and tools such as eBooks, the Library Online Computer Booking system, and audiovisual resources as required.
• Assist with public computer training sessions and provide computer assistance as required.
• Prepare for and host adult, young adult, and children’s programs, including equipment set‑up as required.
• Provide programs for pre‑schoolers and school‑age children.
• Assist in the creation of posters, booklists, reading guides, and other marketing tools as assigned.
• Provide tours and orientation sessions as required.
• Assist in the maintenance and development of the collection.
• Take charge of the library or section in the absence of the Branch or Section Head or a designate.
• Assist in promoting library materials and services.
• Perform other related duties consistent with the classification as required.

• Undergraduate degree or an equivalent combination of training and experience.
• Experience or ability in Reference/Reader’s Advisory work is an asset.
• Ability to provide assistance to both children and adults.
• Ability to deal effectively with the public and staff members.
• Ability to communicate effectively both orally and in writing.
• Good general knowledge of literature and a variety of subject areas, as well as of current affairs and trends.
• Ability to operate audiovisual equipment is an asset.
• Applicants educated outside Canada must have education comparable to the minimum qualification in Canada and provide an official academic assessment report from a recognized Canadian assessment service.

• Must maintain legal eligibility to work in Canada; if a work permit is held it is the applicant’s responsibility to keep it valid.
• A Police Information Check satisfactory to the employer will be required, at the applicant’s expense.
• Must be physically capable of performing the duties of the position, including lifting boxes and equipment weighing 20–25 pounds and setting up tables, chairs, banners, etc.
• Must be able to work evenings and weekends.

The City is committed to attracting and retaining a diverse workforce. Applications are encouraged from Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2

SLGBTQQIA+ Peoples, and Newcomers; equity may be a factor in selection. Where permitted, preference will be given to qualified applicants who self-identify as members of the equity groups listed above. Requests for reasonable accommodation will be accepted during the hiring process.

Preference to internal applicants may also be applied.