Training Facilitator

Position: Training Facilitator at IntouchCX
Become a Training Facilitator with IntouchCX and revolutionize customer service training. Your expertise in curriculum design and engaging delivery will empower employees and enhance their skills.

In this key role, you will lead training programs for both new and existing staff, applying creative teaching strategies to inspire learning. Your passion for development will ensure that all employees are equipped with vital skills for their roles, tracking progress and effectiveness along the way.

Key Responsibilities:

• Conduct training sessions for new and existing employees

• Create and implement effective training plans

• Develop assessments to evaluate training knowledge

• Assist with quality assurance and coaching efforts

• Monitor and report on training results and improvements

Requirements:

• Bachelor's degree in Education or Business Administration preferred

• Minimum 3 years in contact center roles is beneficial

• Familiar with adult learning principles and coaching techniques

• Strong presentation and communication skills

• Willingness to travel internationally to provide training

Bring your passion for training and communication to IntouchCX and transform the customer service landscape!
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